Technical issues

If you are having technical issues such as being unable to log in, slow downloads or drive issues with your BPM Create account, it might be resolved by clearing your cache. Follow the steps below to reset your browser cache. Please note that clearing your cache history will erase all browsing history. Save any passwords and webpages before continuing. 

Chrome users:

1. Click 'History' in your upper toolbar
2. Go down to the very last option on the menu and click 'Show Full History'
3. Select 'Clear browsing data'
4. Scroll down to ‘Privacy’ and select ‘Clear browsing data’
5. Check the boxes labeled 'Browsing history' and 'Cached images and files' and select 'Clear browsing data'
6. Click Chrome in your upper toolbar and select 'Quit Google Chrome'

Firefox users:

1. Click 'History' in your upper toolbar and select ‘Clear Recent History’
2. Check the boxes labeled 'Cache' and 'Browsing & Download History' and select ‘Clear Now’
3. Click Firefox in your upper toolbar and select 'Quit Firefox'

Safari users:

1. Click 'History' in your upper toolbar
2. Go down to the very last option on the menu and click ‘Clear History’
3. Select 'all history' in the drop-down menu and click ‘Clear History’
4. Click 'Safari' in your upper toolbar and select 'Quit Safari'

Other solutions

If clearing your cache doesn't work, we advise the following:

• Update your current browser
• Use a different browser
• Update your computer's operating system

If you're still experiencing issues with the site and app, please submit a contact form or email us at create@bpmmusic.io and please provide the additional info below:

• Description of issue
• Main device(s) to access BPM (Ex: 2022 MacBook Pro and/or iPhone 14)
• Operating System (Ex: Windows/MacOS Monterey 12.4)
• Main browser (Ex: Safari 15.5)
• Please attach any screenshots of issue/bug